FAQ

All orders have a processing time of 24-72 hours, no orders are processed over the weekend or on major holidays. Please allow 3-7 business days for shipping.

Orders that weigh under 1 lb. will be sent using USPS First Class Mail. Any order between 0.96 lbs and 1.74 lbs will be sent out using USPS Priority Mail Small Flat Rate Box. Orders that are 1.75 lbs and more, will be sent out using USPS Priority Mail Medium Flat Rate Box.

All orders have a processing time of 24-72 hours, no orders are processed over the weekend or on major holidays.

Most of our orders ship via USPS. USPS’ shipping time is on average 3-7 business days. We are not liable for any delays once the item has been picked up. Please contact USPS directly if you have any additional concerns.

With package theft on the rise, shipping to your work address is a good way to make sure your package makes it to you safely, as USPS does not often offer refunds for stolen packages.

No refunds, exchanges, or returns are approved without prior authorization by Canna Livin Retail.

Any open product cannot be returned. Only damaged products are eligible for refunds.

There are absolutely no exchanges for any reason.

Please contact us to verify that a refund can be given. After approval for a refund, please allow 2-5 business days for your financial institution to deposit the funds back into your account.

Once an order has been placed, it cannot be canceled. Please review your order fully before checking out on the site. Once an order has been placed, the order will be processed and shipped.

Per FDA Laws and Regulations, it is illegal to sell to any minors. Here at Canna Livin Retail, we are committed to cutting down on underage vaping for both the safety and health of underage people and for the safety and responsibility of the vaping industry as a whole, especially now as vaping regulations are cracking down. We reserve the right to refuse service to anyone, for any reason.

If you feel your order was cancelled for an invalid reason please contact us.

If you feel that you have received the wrong product, please contact us within 48 hours of receiving your order.

Only one coupon code is applicable per order. If you are having an issue with a coupon code, please contact us so we can help you place your order!

If you have missed a sale, we, unfortunately, cannot honor those sale prices once they have passed. Keep an eye out for future specials and weekend sales!

The 2018 Farm Bill states that all cannabinoids derived from hemp are federally legal, provided that the final product contains less than 0.3% Delta-9 THC.

See our testing documents by clicking this link.